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Shipping policy

Shipping & Handling | Vape Fade
VAPE FADE • CUSTOMER POLICIES

Shipping & Handling

Fast processing. Clear shipping expectations. Free Domestic U.S. Shipping!

Free Domestic U.S. Shipping

Vape Fade offers Free Domestic U.S. Shipping on qualifying orders.

When Will My Order Be Shipped?

There is generally a 24–48 hour processing time for all orders, with most orders sent out for delivery within 24 business hours.

We strive to ship orders as quickly as possible, with processing priority given to customers who select paid shipping services.

After the processing period, a tracking email will automatically be sent to the email address associated with your order. This indicates that the package has been prepared for shipment and submitted to USPS for delivery.

All shipping transit times displayed are estimated delivery times.

Holiday Processing: During busy holiday periods and post-holiday sales, processing may take up to 72 business hours. Our team works hard every day to ensure packages are processed as quickly as possible, and we greatly appreciate your patience.

Orders are processed from 9:00 AM PST to 4:00 PM PST, Monday through Friday.

We do not process orders on Saturdays, Sundays, or U.S. Federal Holidays.

Where Do You Ship?

We ship to most states within the United States, subject to applicable laws, regulations, product restrictions, and carrier requirements.

We also service eligible shipments to:

  • Puerto Rico
  • Guam
  • U.S. Virgin Islands
  • APO addresses
  • FPO addresses

For Armed Forces shipments, please select the appropriate APO/FPO shipping address during checkout.

Please Note: Certain orders may be shipped only to the cardholder's verified billing address. If we are unable to verify the address, the order may be cancelled.

Certain orders may also require signature confirmation upon delivery. Someone must be available to sign for the package.

Estimated Transit Times

Shipping transit times are estimates and may vary depending on USPS operations, destination, weather, holidays, and other circumstances outside our control.

Shipping Method Estimated Transit Time
USPS First Class Mail 4–10 Business Days*
USPS Priority Mail 2–4 Business Days*
APO / FPO Up to 14 Days

USPS Operating Days: Monday – Saturday

*Transit times are estimates and are not guaranteed.

State Regulations

Due to state rules and regulations related to ongoing youth prevention efforts, we are currently unable to process or ship applicable orders to Utah and Vermont.

For the State of Arkansas, we are unable to ship any type of E-Liquid.

For Massachusetts, Washington, and Rhode Island, we are unable to ship flavored E-Liquids to customers located within these jurisdictions, regardless of nicotine strength.

We are only able to ship eligible Tobacco E-Liquid products to these states.

Please remove any restricted flavored E-Liquids before completing checkout.

Orders containing restricted flavored E-Liquids may have those products removed or cancelled. Depending on the circumstances, the entire order may also be cancelled and refunded.

State and local regulations may change. Vape Fade may update this policy as laws and shipping requirements change.

We apologize for any inconvenience and greatly appreciate your ongoing support.

Late Shipments

Due to the high volume of packages handled by USPS, tracking information may not always update immediately.

While USPS generally offers reliable and expedient service, errors and delays may occur.

Errors or delays caused by USPS are outside the control of Vape Fade and should be addressed directly with USPS.

We do not guarantee carrier transit times, and shipping fees are non-refundable.

USPS Customer Service

Call: 1-800-ASK-USPS (1-800-275-8777)

Hours of Operation
Monday – Friday: 8:00 AM – 8:30 PM ET
Saturday: 8:00 AM – 6:00 PM ET

USPS Help & Customer Service

Order Tracking

Once your order has shipped, the tracking number will be sent to the email address registered to your account.

Tracking information may also be viewed by logging into your account and visiting the My Account page.

Please do not be alarmed if USPS tracking or delivery confirmation has not updated for several days.

USPS tracking may update when a package reaches a sorting facility, transit location, or local post office. There may be periods when no new tracking scans appear.

Delivery issues related to USPS should be addressed with your local post office or USPS directly.

USPS may occasionally misroute a package. Unfortunately, these carrier errors are outside our control, and Vape Fade is not responsible for USPS errors or delays.

Incomplete or Incorrect Address Submissions

Please carefully review your shipping address before placing an order.

Incorrect or incomplete shipping information may cause delays, delivery failures, or returned packages.

If a package is returned because of an incorrect address, we will not reship the order until the package has been returned to us by the carrier and the customer has paid any applicable reshipping costs.

Lost & Undelivered Packages

Lost or undelivered packages caused by the shipping carrier are not the responsibility of Vape Fade.

Issues involving packages that have not been received should be resolved by the customer with the postal carrier responsible for the shipment.

Vape Fade will strive to assist with the resolution of shipping matters when possible.

Any erroneous shipping issue should be reported to us within 48 hours of the last tracking update.

Incorrect or incomplete addresses entered by the customer may cause delays, returns, and other delivery issues.

Vape Fade is not responsible for costs resulting from incorrect or incomplete shipping addresses submitted by the customer.

How Are Replacement Parts Shipped?

All replacement shipments and warranty shipments are sent using USPS First Class Mail.

Questions or Concerns?

Have more questions or concerns regarding your shipment? Please contact us and our team will be happy to assist you.