We always want you to feel great about your Vape Fade shopping experience. We handle returns and exchanges on a case-by-case basis with the objective of making our customers satisfied with their purchase from us.

Please be patient, as we kindly request customers to fully test out the product and may offer troubleshooting tips in case the unit might still be working properly.

We gladly accept returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange within 30 days of original purchase.

For sanitary and safety purposes, we will not accept returns on the following items if they are opened or used, and therefore they are non-returnable:

• E-liquids
• Open pods/cartridges
• Replacement coils
• Drip tips
• Replacement glasses
• Atomizers / tanks
• Disposable pod systems
• Rechargeable batteries

If a non-defective item is opened and used, we will not accept it back under any circumstances and it is not subject to a refund.

For unopened or unused items, we will accept the return with no restocking fees. For manufacturer defects on the original item, there will be no service fees. Please see return shipping cost below.

For hardware purchases, each product purchased directly from our website comes with a 30-Day Limited Warranty from the time of purchase. You can also contact manufacturers directly for after-sales service that may extend your warranty period.

In order to be eligible for service under warranty, you must initiate a returns process by contacting us within 30 days of original purchase.

The 30-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user error. Furthermore, consequential and incidental damages are not covered under this warranty.

In some cases, atomizers such as Tanks and RDA may not be covered under our warranty as the manufacturer does not provide warranty coverage on these types of items. You can visit the manufacturer’s website to confirm.

We recommend properly troubleshooting any leakage or coils that warm up too quickly by properly saturating the coil or switching it out with a brand-new replacement coil.

All “Dead on Arrivals” (DOA), Damaged, Missing, or Wrong Item claims must be reported back to us within 48 hours from the time of delivery.

Please inspect your items carefully upon receiving them. It is your responsibility to check within the required time span and notify us of any problem.

Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and are not covered by warranty.

We do not guarantee compatibility between items. If you have any questions about compatibility, please do your research or send us a question before placing your order. We will not accept returns due to incompatibility.

Atomizers such as tanks, RDAs, RTAs, RDTAs, pod systems, and starter kits purchased on our website are intended only for use with e-liquids and nicotine salts e-liquids.

Any use of cannabis oil, cannabis-based substances, CBD oil, or similar liquids will void any warranty on these products and we will not accept them for a return.

If you would like to submit a request for refund, replacement, or exchange, please contact our returns department by email at returns@vapefade.com.

Please provide your:

• Full Name
• Order #
• Phone Number
• Reason for the return

You may be requested to provide pictures or video proof of the issue. If the return is approved, you will receive further instructions on returning the package.

Replacements are going to be shipped out after we receive the defective item back at our facility.

In regards to the cost of shipment for returns, customers may be responsible for the cost of shipping the items back to us.

We do not offer replacements as defective items will result in an issuance of credit back to your account.

ALL SHIPPING CHARGES ARE NON-REFUNDABLE.

Refunds may be issued back to the original payment method (credit card, debit card, etc.) or as store credit in the form of reward points.

Vape Fade is not responsible for refunds to a prepaid card in the event the cardholder no longer has possession of the card.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.